District of Columbia Health Benefit Exchange Authority

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Buyer type:: State Agency
Location:: Washington, DC
Country:: US

District of Columbia Health Benefit Exchange Authority RFPs

Active opportunities open for bidding

HBX RFP- Call Center Services
Posted
Oct 7, 2026
Closes
Oct 14, 2026
The District of Columbia Health Benefit Exchange Authority seeks a contractor to staff and train customer service representatives and supporting staff, and to operate two contact centers. The centers support customers applying for and enrolling in health and dental coverage through the District’s Marketplace, DC Health Link. The procurement is for customer-service and contact-center operations for Marketplace applicants and enrollees.

Buyer Attributes

Key metrics and characteristics

City
The city where this buyer is located.
Washington
County
The county where this buyer is located.
District of Columbia
Phone Number
Contact phone number for this buyer.
(202) 715-7576
Zip Code
Postal code for this buyer's location.
20005
Propensity to Spend
How likely this buyer is to spend on new technology based on operating budget trends.
CautiousAggressive
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AI Adoption Score
How likely this buyer is to adopt new AI technologies.
ConservativeEarly Adopter
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Startup Friendliness
How often this buyer champions startups and early adoption.
TraditionalStartup-Friendly
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Latest Budget Year
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Operating Budget
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Early Buyer Signals

Board meetings and strategic plans from District of Columbia Health Benefit Exchange Authority

Health Benefit Exchange Authority Executive Board Minutes
Date: Feb 13, 2019Type: Meeting mention
The Board meeting focused on updates regarding open enrollment outcomes, federal shutdown impact on health insurance coverage, and network adequacy regulatory developments. Key discussions and actions included the establishment of a time-limited special enrollment period related to the District of Columbia's individual responsibility requirement, and the approval of 2020 standard health plan offerings. The Board authorized the annual renewal of Salesforce licenses and approved the exercise of option years for IT consulting service contracts with Networking for the Future and New Light Technologies. Additionally, the Board recognized the contributions and resignation of a long-standing board member.
Health Benefit Exchange Authority Executive Board Draft Minutes
Date: Sep 16, 2026Type: Meeting mention
The board met to discuss and approve a resolution regarding technical and clarifying amendments to the HBX Enabling Act. Key legislative proposals included formalizing independent personnel authority, updating board membership requirements to include expertise in information technology and cybersecurity, and harmonizing conflict-of-interest provisions with the District of Columbia's Comprehensive Code of Conduct. Additionally, the board entered a closed session for legal advice and noted upcoming officer elections.

Key Contacts

Public-sector contacts connected to District of Columbia Health Benefit Exchange Authority.

Marjorie EdmondsChief Financial Officer

*******@************

+1 (***) ***-****

David IsonDeputy Chief Information Officer

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District of Columbia Health Benefit Exchange Authority

District of Columbia Health Benefit Exchange Authority RFPs

HBX RFP- Call Center Services

Buyer Attributes

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Early Buyer Signals

Health Benefit Exchange Authority Executive Board Minutes

Health Benefit Exchange Authority Executive Board Draft Minutes

Key Contacts

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District of Columbia Health Benefit Exchange Authority RFPs

HBX RFP- Call Center Services

Buyer Attributes

Find best-fit RFPs — Then Nail the Response

Early Buyer Signals

Health Benefit Exchange Authority Executive Board Minutes

Health Benefit Exchange Authority Executive Board Draft Minutes

Key Contacts

Health Benefit Exchange Authority Executive Board Executive Board Meeting

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District of Columbia Health Benefit Exchange Authority

District of Columbia Health Benefit Exchange Authority RFPs

Buyer Attributes

Find best-fit RFPs — Then Nail the Response

Early Buyer Signals

Health Benefit Exchange Authority Executive Board Minutes

Health Benefit Exchange Authority Executive Board Draft Minutes

Key Contacts

Get your 10 highest-intent accounts

District of Columbia Health Benefit Exchange Authority RFPs

Buyer Attributes

Find best-fit RFPs — Then Nail the Response

Early Buyer Signals

Health Benefit Exchange Authority Executive Board Minutes

Health Benefit Exchange Authority Executive Board Draft Minutes

Key Contacts

Health Benefit Exchange Authority Executive Board Executive Board Meeting

Know what buyers discuss before RFPs drop

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