Live Answering Services

Description: The Housing Authority of the City of Los Angeles seeks proposals for as-needed live answering, dispatching, and work-order entry services. The contract has a one-year base term and four optional one-year extensions, for a maximum five-year term. The work is funded with federal HUD monies and requires compliance with applicable regulations; evaluation includes qualifications, staffing, technical approach, price, HUD compliance, and diversity outreach.