After Hours Answering Service

Description: The City of Tampa seeks a contractor to provide professional answering services for Mobility and Water Department calls after business hours, on weekends and holidays, and during emergencies. The contractor must answer, document, route, and dispatch calls promptly, provide English-Spanish interpretation and daily reporting, retain call records and recordings, and supply a dedicated representative. Services are required year-round, with continuous 24-hour coverage available if the City directs it.